Refund Terms

Introduction

These Refund Terms outline the circumstances under which ZENLORITHOS will provide refunds, how you can apply for a refund, and the process involved. By using our website, you agree to these terms.

Eligibility for Refunds

Refunds may be granted under the following conditions:

1. The product or service was not delivered as described on the ZENLORITHOS website.
2. Technical issues or defects were reported within 30 days of purchase and cannot be resolved.
3. Customer dissatisfaction with a service must be reported within 14 days of purchase to be eligible for a partial refund.

Non-Refundable Items

Certain items and services are non-refundable, including but not limited to:

1. Products that have been used significantly since purchase.
2. Any digital content that has been downloaded or accessed.
3. Gift cards and other promotional items.

How to Request a Refund

To request a refund, please contact our customer support team via email at [email protected] with your order number, details of the product or service, and the reason for your request. We will review your request and respond within 5-7 business days.

Refund Process

Once a refund is approved, the process will be initiated immediately. It may take up to 10 business days for the refund to appear in your account, depending on your payment method.

Changes to Refund Terms

ZENLORITHOS reserves the right to modify these Refund Terms at any time. Any changes will be posted on this page, so please review it periodically.

Contact Us

If you have any questions regarding our Refund Terms, please contact us at [email protected].